Here you will find a size guide that will help you best know your size according to the jewel you want to wear.

You can send an email to sav@lestresorsdejasmine.ch or go to the store directly.

Our jewels are not made in solid gold but in gold plated*. Therefore, although they resist time and your daily life, you should take care of them so that they accompany you in the long term.

*According to French and European standards.

Our jewels are designed so that they never leave you. Water will not alter your jewelry. However, try to keep them as often as possible away from products such as soap, shampoo, household products, chlorine, sea water, creams, perfumes, etc. so that they keep all their shine over the long term.

Simply enter the code on your gift card in the box dedicated to this function on your "basket" page. Your e-gift card is valid for 1 year.

All our jewelry has a one year warranty covering any manufacturing defect. Please note that this warranty does not cover normal wear, oxidation, damage due to improper handling, abnormal use or intentional modifications.

In order to facilitate the work of the team, before any action, please send us an email with a photo of your defective jewel and the order number to the following address: sav@lestresorsdejasmine.ch the team will get back to you within shortest time possible.

For any small repair (change of chain, clasp, change of ring), you can also go to the store. Our sales team is at your disposal to repair your little gem instantly in store, as far as possible.

To benefit from this service, the presentation of your proof of purchase less than one year old is mandatory.

We offer you, as far as possible, a paid repair service, for any request, please write to us at sav@lestresorsdejasmine.ch attaching a photo of your jewel.

The following services are offered in particular:

Stone repair (stone included): 9chf

Change of clasp: 7chf

Change of ring: 5chf

Change of channel: on estimate only.

We deliver throughout Europe, here is the list of countries:
Albania, Germany, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Faroe Islands, Finland, France, Gibraltar, Great Britain and Northern Ireland, Greece, Greenland, Guernsey , Hungary, Isle of Man, Ireland, Iceland, Italy, Jersey, Kosovo, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Ukraine, Vatican.

The team does everything possible to prepare your orders as soon as possible. Allow a maximum of 48 hours for your orders to be processed.

Swiss

Registered: 7 chf (tracking with signature)

A+: 5 chf (tracking without signature)

Free from 100 chf of purchase.
Delivery within 2-4 working days.

Worldwide delivery

11 chf/11 €

Free from 200 chf/180 € of purchase.
Delivery within 8 working days.

CLICK & COLLECT

Pick up your jewelry the same day between 12 p.m. and 6 p.m., for all orders placed before 11 a.m.

Orders are to be picked up in Geneva, 11 rue Necker.

If you would like to pick up an order from our Lausanne store, please contact the store on +41 22 555 31 05.

As soon as you receive the email indicating that your package has been shipped, you will be able to pick it up in store.

Once your order has been validated, you can no longer cancel it. You can only return the items to us, an e-gift card of the value equivalent to the price of the returned items will be sent to you.

Once your order has been validated, it can no longer be modified.
It is therefore not possible to combine it with a new order.

Returns take approximately 8 business days to reach us. Your shipments are then opened one by one which can take some time for the team. If in doubt, do not hesitate to write to us at the following address: retours@lestresorsdejasmine.ch.

You have a period of 15 days from the date of purchase to return your items upon presentation of proof of purchase.

You have 15 days from the date of purchase to return them to us in their original packaging.

Attention, you must announce your return via the form page ‟Delivery & returns” on our site.

Using the return label received in your package, return your package to us at the following address:
Jasmine's Treasures
11 rue Necker
Box 1794
1201 Geneva 1